FAQs
We want your Hazel Home Co experience to be as seamless as it is inspiring. Here you’ll find answers to our most frequently asked questions, from shipping and returns to caring for your pieces. And if you can’t find what you’re looking for, our team will be delighted to assist you.
Ordering & Payment
How do I place an order?
Simply add your chosen pieces to your cart and follow the checkout steps. If you need any assistance, our team is always happy to help.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Hazel Home Co gift cards.
Can I purchase a gift card?
Yes! Digital gift cards are available under our Gifts section, perfect for letting loved ones choose their own Hazel Home Co. treasures.
Shipping & Delivery
Where do you ship?
We currently ship across the United States. For international orders, please contact us directly—we’re happy to discuss options.
How long will my order take to arrive?
Most orders are processed within 3-5 business days. Delivery times vary depending on your location, but we’ll share tracking details as soon as your order is on its way.
How much is shipping?
Shipping costs are calculated at checkout based on size, weight, and destination. We occasionally offer free shipping promotions—sign up for our newsletter to stay informed.
Returns & Exchanges
Do you accept returns?
We want you to love your Hazel pieces. Non-vintage items may be returned within 14 days in their original condition. Please note that true vintage and one-of-a-kind items are final sale due to their unique nature.
Products & Care
How should I care for my Hazel pieces?
Because many of our items are handmade or vintage, gentle care is recommended. Product-specific care details are included on each product listing, but as a rule, treat your Hazel pieces as you would an heirloom.
Wholesale & Trade
Do you work with designers and shops?
Yes! We love collaborating with interior designers, stylists, and boutiques. Please visit our Wholesale/Trade page for more details.
If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds.
You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order.